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Xbox Get Own AI Chatbot

Xbox consoles may soon have their own chatbot based on artificial intelligence. According to The Verge, sources at Microsoft confirmed this information, adding that the company is already testing software that will act as an online help desk for gamers on its platform.

The chatbot is connected to the documentation of the Microsoft support section for the network and the Xbox ecosystem – it will be able to answer user questions and even process requests for refunds for purchased games. In recent days, the company has expanded testing of the chatbot with the expectation that a “virtual Xbox support agent” based on this prototype will one day be able to handle queries from all customers, and confirmed that work on the project is indeed underway. “We are testing a ‘virtual Xbox support agent,’ an internal prototype of an animated character that will be able to contact Xbox support for queries by voice or text. The prototype will make it faster and easier to get help with support issues through natural language, leveraging information from existing Xbox support pages,” said Haiyan Zhang, general manager of gaming AI at Xbox. Microsoft is already offering similar products to Azure AI customers: companies such as Vodafone and PwC have already launched their own AI-based chatbots in the cloud.

The technology is currently in development, and it is unknown when it will become available to Xbox users. But it likely won’t be the only AI breakthrough that eventually hits Microsoft consoles.

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